Privacy Policy

Last Updated: 12 May 2025

Introduction

The "Zila Seba" app, provided by Open Zero Three, is developed to support the citizens of our district. This Privacy Policy outlines how we collect, use, and protect your data when you use our services.

1. Information Collection

Personal Information

Includes name, email, phone number, and address provided during account creation.

Non-Identifiable Information

Such as device information, IP address, log data, and app usage statistics.

Service-Specific Information

• Joining Service Point:
  • Occupation, years of experience, service area, and qualifications.
• Posting House Rental Ads:
  • Property details, rent amount, images, and contact information.
• Becoming a Blood Donor:
  • Name, blood group, availability, donor image, and location for donation.

All collected information is used solely to provide and improve services.

2. Data Security

We apply industry-standard technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

3. Data Sharing

We do not share your information with third parties unless:

• You provide explicit consent.
• It is legally required.
• It is essential for service enhancement.

4. Data Disclosure

Some information, such as service details, rental ads, and blood donor profiles, may be visible to other users. This is done to facilitate the app's core functionalities.

5. Log Data

We may collect log data (e.g., device name, OS version, IP) through third-party services in case of errors.

6. Cookies

We may use cookies for user experience enhancement. You can manage cookies through your browser settings.

7. Children's Privacy

We do not knowingly collect personal data from children under 13. If a child under 13 has submitted information, we will delete it upon discovery.

8. Changes to the Privacy Policy

We may update this policy from time to time. Updates will be posted within the app.

9. Your Rights

You have the right to access, modify, delete, or restrict your personal data. Contact us for any privacy-related concerns.

10. Right to Delete Account

• You may delete your account and related data at any time.
• After confirmation, deletion will be completed within 30 days.

11. Public Information Usage

The app displays public information such as local representatives' names, photos, and contact numbers. It also features public notices from Zila and Upazila Parishad notice boards. These are collected from publicly accessible sources only.

We use this data solely for citizen benefit. If any official wants data removed or corrected, they can contact us directly.